The PNG Recruiter Limited

CUSTOMER SERVICE ASSOCIATE (POM BASED ONLY)

Job Vacancy

CUSTOMER SERVICE ASSOCIATE

(POM BASED ONLY)

A growing hospitality and catering operation in Port Moresby, Papua New Guinea is seeking a motivated and customer-focused Customer Service Associate to join its Sales team.

The successful candidate will be responsible for managing customer enquiries and expectations, developing, and maintaining strong customer relationships, and converting qualified leads into sales. This role is suited to an energetic and organized individual who enjoys working with customers and contributing to sales and service targets.

Key Responsibilities

  • Manage a high volume of inbound and outbound calls, emails, WhatsApp chats and in-person customer enquiries.
  • Respond promptly and professionally to enquiries regarding products, pricing, quotations, orders, availability, complaints, returns and warranties.
  • Build and maintain positive relationships with new and existing customers.
  • Identify customer needs and provide accurate information to deliver a high standard of customer satisfaction.
  • Follow up and nurture qualified leads generated through the company’s marketing activities and convert opportunities into sales.
  • Work towards individual and team weekly, monthly and annual sales targets.
  • Prepare customer quotations and invoices using Xero.
  • Maintain customer information and activities using the HubSpot Customer Relationship Management (CRM)
  • Schedule customer orders and provide customers with timely and accurate updates on their order progress.
  • Follow up customers regarding overdue invoice payments when required.
  • Coordinate transport and delivery arrangements for catering orders and other service requirements.
  • Resolve customer complaints and service issues promptly and professionally.
  • Maintain accurate records of customer issues, resolutions, and other relevant sales activities.
  • Work closely with production, operations, sales, and management teams to ensure customer orders and requirements are effectively delivered.

Essential Skills & Qualifications

  • Diploma in Hospitality or equivalent qualification.
  • Previous experience in a corporate environment.
  • Previous sales experience.
  • Experience working in a call-centre environment.
  • Proven track record of meeting or exceeding sales quotas.
  • Strong verbal and written communication skills, including active listening and clear articulation.
  • Strong problem-solving and conflict-resolution skills, with the ability to escalate issues tactfully.
  • Strong time-management, multitasking and prioritisation skills.
  • Ability to work effectively both independently and as part of a team.

How To Apply

Interested applicants are invited to submit a Cover Letter, their Updated CV and Relevant Supporting Documents (merged) to our email at info@thepngrecruiter.com .

Applications close: 17th of August, 2026, 5pm.

NOTE: APPLICATIONS SENT THROUGH WHATSAPP WILL NOT BE ACCEPTED

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