Job Vacancy
CUSTOMER SERVICE OFFICER
(POM BASED ONLY)
The PNG Recruiter Limited is currently recruiting on behalf of our client for a professional and customer-focused Customer Service Officer (Pom Based only) within a busy healthcare environment in Port Moresby.
Key Responsibilities
- Welcome and assist clients professionally in person and over the phone
- Manage appointments, reminders, rescheduling, and follow-ups
- Handle enquiries and customer concerns professionally and confidentially
- Maintain accurate records and front-desk administration
- Process registrations, billing, invoices, receipts, and insurance claims
- Coordinate schedules to support smooth daily operations
- Maintain a clean, organized, and welcoming reception area
- Support compliance with workplace health & safety and company policies
- Effectively deal and manage difficult situations
Essential Skills & Qualifications
- Minimum Certificate, Diploma or Bachelor degree in the related field.
- Experience in Medical/Hospitality/Industry front desk/Reception.
- Strong communication and interpersonal skills
- Excellent customer service and phone etiquette
- Good organizational and time-management skills
- Competent computer skills (MS Office, email, scheduling systems, records management) – previous experience in system database would be an advantage.
- Ability to multitask and remain calm under pressure
- Professional, reliable, punctual, and detail-oriented
Desirable Experience
- Previous experience in reception, customer service, hotel, medical, or dental environments
- Familiarity with electronic management records system software
- Understanding of healthcare administration processes or general reception and administration processes
- Experience with billing, claims, or insurance processing
How To Apply
Interested applicants are invited to submit a Cover Letter, their Updated CV and Relevant Supporting Documents to our email at info@thepngrecruiter.com .
Applications close: 5th of June, 2026, 5pm.
NOTE: APPLICATIONS SENT THROUGH WHATSAPP WILL NOT BE ACCEPTED
